HIQILI Return Policy

Damaged, Defective or Incorrect Product(s) 

Damaged, defective or incorrect product(s) must be reported to us within 30 days of receipt. Please email us at hiqili@hotmail.com; include order number, a detailed description of the problem and a picture of the damaged, defective or incorrect item(s) received. The product will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred.

No package received

Please send an email to hiqili@hotmail.com with your order number and we will immediately check the status of your parcel and create a solution for you!