HIQILI Shipping Policy
List of Transportable Countries
United States, Canada, Mexico, United Kingdom, Ireland, Germany, France, Italy, Spain, Netherlands, Belgium, Greece, Australia, Singapore, Japan, Malaysia, United Arab Emirates (UAE)
List of Non-Transportable Countries
All countries other than those listed above are currently non-transportable countries.
If you would like to arrange a special shipment, please contact us at support@hiqili.com.
Shipping Hours
Most orders will ship out within 3 business days of ordering.
Delays Due to Outside Circumstances
While we will do all we can to ensure your order is delivered on time, HIQILI cannot be held responsible for conditions beyond our control, such as severe weather, customs and border issues (for international shipments), service interruptions, etc.
Customs, Duties Fees and Taxes
Our standard shipping method includes any customs duties, import taxes, or other related fees, except for shipments to Brazil.
For DHL Express, UPS, and FedEx shipments, customs duties, import taxes, and other related fees are not included in the shipping cost and are the responsibility of the customer.
Wrong Address
If you notice in your shipping confirmation email that you entered an incorrect shipping address, unfortunately, it's too late for us to make a change.
Damaged, Defective or Incorrect Product(s) Policies
Damaged, defective or incorrect product(s) must be reported to us within 30 days of receipt. Please email us at hiqili@hotmail.com; include order number, a detailed description of the problem and a picture of the damaged, defective or incorrect item(s) received. The product will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred.
Shipping Provider Options
Your order will be shipped with the standard service unless you select another service. See the options in the charts below.
International Shipping Options
| Country / Region | Shipping Method | Estimated Delivery Time | Shipping Fee | Conditions |
|---|---|---|---|---|
| United States | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Canada | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Mexico | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| United Kingdom | Standard Tracked Delivery | 7–12 business days | $3.99 USD | Free on orders $39+ USD |
| Ireland | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Germany | Standard Tracked Delivery | 7–12 business days | $3.99 USD | Free on orders $39+ USD |
| France | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Italy | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Spain | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Netherlands | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Belgium | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Greece | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Australia | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Singapore | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Japan | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| Malaysia | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
| United Arab Emirates (UAE) | Standard Tracked Delivery | 12–18 business days | $3.99 USD | Free on orders $39+ USD |
We also offer Express Shipping (DHL / FedEx / UPS) for faster delivery. Please contact us for a custom quote.