🚚 Free Shipping on All Orders — No Minimum Required

Processing Time: Orders are processed within 1–3 business days.

Estimated Delivery:
- Standard Shipping: 7–15 business days

We ship from our warehouse and will send you a tracking
number via email once your order is dispatched.

Note: Delivery times may vary slightly during peak seasons
(holidays, promotions). We appreciate your patience!

We're here to help! 💙

📧 Email: support@hiqili.com
🕐 Response time: Within 24 hours on business days
(Mon – Fri, 10am – 4pm)

Whether you have a question about your order, need
product advice, or want help choosing the right scent
for your project — just reach out. We love hearing
from our community!

Q: Where do you ship from?
A: We ship directly to your door. A tracking number
will be emailed to you once your order is on its way.

How long does shipping take?
A: Delivery times vary by destination:
🇺🇸 United States: 2–5 days
🇬🇧 United Kingdom: 7–12 days
🇨🇦 Canada: 12–18 days
🇦🇺 Australia: 12–18 days
🇩🇪 Germany: 7-12 days
🇫🇷 France / 🇪🇸 Spain: 12–18 days
🌍 Other countries: 12–18 days

All orders are processed within 1–3 business days.
Once shipped, you'll receive a tracking number via email
so you can follow your package every step of the way.

Note: Delivery times may vary slightly during peak seasons
or holidays. Thank you for your patience! 💙

Q: Can I return or exchange my order?
A: Yes! We offer a 30-day satisfaction guarantee.
If you're not happy with your purchase for any reason,
contact us at support@hiqili.com and we'll make it right.

Q: Are these oils safe for skin?
A: Yes, when properly diluted according to IFRA
standards. Do not apply undiluted directly to skin.
Ideal for lotions, bath bombs, and body scrubs.

Q: Can I use these for Cold Process (CP) soap making?
A: Absolutely! These oils are formulated to perform
well in CP soap. We recommend a small batch test first
as some florals may accelerate trace.

Q: How many candles can I make with this set?
A: With 32 × 5mL bottles (160mL total), you can
fragrance approximately 8–10 standard 8oz candles
at a typical 6–10% fragrance load.

Q: Is this a one-time purchase or a subscription?
A: This is a one-time purchase. No subscription,
no recurring charges. You buy once and it's yours!

Have a question or need help? We'd love to hear from you!

📧 Email: support@hiqili.com
⏱ We respond within 24 hours on business days

For order-related inquiries, please include your
order number in your message so we can assist
you as quickly as possible. 💙