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FAQ's

Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.

Products

Below are some common questions about our products

Are HIQILI essential oils therapeutic grade?

Yes, we are proud to offer the highest quality essential oils. Our love for purity and quality cannot be overemphasised. At HIQILI, our essential oils are rigorously tested to meet the highest standards. All of our essential oils are 100% pure therapeutic grade.

We've taken the time to find
healthier ingredients, more sustainable production and
advanced blending techniques to make sure we offer the
highest quality at the highest value possible.

Does HIQILI perform third party testing?

Yes, we do third party GC/MS (gas chromatography mass spectrometry) testing which is unique with each batch. These tests help ensure extract purity and composition potency by ensuring major constituents are within generally accepted guidelines, as well as providing quantitative proof that received product matches approved samples. If a certain batch does not meet these standards they are never used.

Are HIQILI essential oils organic?

Wherever possible, we source raw materials from organic growers for the production of essential oils.

Are HIQILI Essential Oils safe to ingest?

No. Pure essential oils can cause severe mucous membrane irritation.

Does HIQILI test on animals and do your products contain animal-derived ingredients

Our company policy clearly states that we do not and will not test our products or ingredients on animals!

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How much is Shipping? (Hint: It's free!)

We offer free shipping on all orders.

How can I track my order?

We ship your order within 1 to 3 business days of you placing your order. When we ship the order, you’ll get an email with your tracking number. You can also track order by entering your order number here

Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment. 

Why is my order late?

We want to make sure you're well-informed about our shipping process, so here are some important details. If you place an order on Friday after 12:00 p.m. PST, we kindly ask for your understanding that it will be processed and shipped on the next business day, excluding weekends. We value your patience and assure you that we'll promptly attend to your order first thing on the following business day.

In some cases, you may notice a delay in the shipment status, which could be due to certain items being temporarily out of stock. We apologize for any inconvenience this may cause. Rest assured, our team is actively working to restock these items, and they'll be available again soon. We appreciate your understanding and flexibility as we strive to provide you with the best possible service.

If you have any questions or concerns about your order, please don't hesitate to contact our friendly customer support team. They're here to assist you and ensure that your shopping experience remains positive and hassle-free.

What is your return policy?

Damaged, defective or incorrect product(s) must be reported to us within 30 days of receipt. Please email us at hiqili@hotmail.com; include order number, a detailed description of the problem and a picture of the damaged, defective or incorrect item(s) received. The product will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred.

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