Free Shipping

HIQILI Shipping Policy

Shipping Hours

Most orders will ship out within 1 business day of ordering. 

Delays Due to Outside Circumstances

While we will do all we can to ensure your order is delivered on time, HIQILI cannot be held responsible for conditions beyond our control, such as severe weather, customs and border issues (for international shipments), service interruptions, etc.

Customs, Duties Fees and Taxes

Please keep in mind that we do not cover any customs or duties fees and taxes in our shipping fees, as we have no control over them.

Wrong Address

If you notice in your shipping confirmation email that you entered an incorrect shipping address, unfortunately, it's too late for us to make a change.  

Damaged, Defective or Incorrect Product(s) Policies

Damaged, defective or incorrect product(s) must be reported to us within 30 days of receipt. Please email us at hiqili@hotmail.com; include order number,  a detailed description of the problem and a picture of the damaged, defective or incorrect item(s) received. The product will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred.

Shipping Provider Options

Your order will be shipped with the standard service unless you select another service. See the options in the charts below.

 Shipping Fee and Delivery Time
Country Standard Service Weights Time
United States Free Shipping No restriction 12-18 calendar days
Canada Free Shipping No restriction 12-18 calendar days
Germany Free Shipping No restriction 12-18 calendar days
Italy Free Shipping No restriction 12-18 calendar days
Australia Free Shipping No restriction 12-18 calendar days
United Kingdom Free Shipping No restriction 12-18 calendar days
Spain Free Shipping No restriction 12-18 calendar days
Malaysia Free Shipping No restriction 12-18 calendar days
Ireland Free Shipping No restriction 12-18 calendar days
Nigeria Free Shipping No restriction 18-20 calendar days
Brazil Free Shipping 0-0.2kg 12-18 calendar days
Brazil US$1 0.21 - 3kg 12-18 calendar days
Maldives Free Shipping 0-0.22kg 12-18 calendar days
Maldives US$4  0.22-0.75kg 12-18 calendar days
Maldives US$8.5 0.76-1.35kg 12-18 calendar days
Portugal Free Shipping No restriction 18-20 calendar days
New Zeeland Free Shipping No restriction 12-18 calendar days
French Free Shipping No restriction 12-18 calendar days
United Arab Emirates Free Shipping No restriction 12-18 calendar days
Mexico Free Shipping 0-1kg 12-18 calendar days
Mexico US$4  1.01-2kg 12-18 calendar days