Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.


Below are some common questions about our products

Are HIQILI essential oils therapeutic grade?

Yes, we are proud to offer the highest quality essential oils. Our love for purity and quality cannot be overemphasised. At HIQILI, our essential oils are rigorously tested to meet the highest standards. All of our essential oils are 100% pure therapeutic grade.

We've taken the time to findhealthier ingredients, more sustainable production andadvanced blending techniques to make sure we offer thehighest quality at the highest value possible.

Are HIQILI essential oils organic?

Wherever possible, we source raw materials from organic growers for the production of essential oils.

Are HIQILI essential oils safe to ingest?

No. HIQILI Essential oils are highly concentrated and can cause significant harm if taken internally without proper knowledge and guidance from a qualified healthcare provider. Ingesting essential oils can lead to severe health issues such as gastrointestinal irritation, liver damage, and even poisoning.

Does HIQILI test on animals and do your products contain animal-derived ingredients

Our company policy clearly states that we do not and will not test our products or ingredients on animals!

What are essential oils?

Essential oils are concentrated essences extracted from plants with aroma, flavor and beneficial properties. They are obtained through processes such as distillation or cold pressing. To learn more in detail click here

How do I use essential oils?

Essential oils can be used in various ways, including aromatherapy (diffusing into the air), topical application (diluted with a carrier oil), and in some cases, ingestion (under professional guidance).

Can essential oils be applied directly to the skin?

Essential oils should not be applied directly to the skin without dilution, as they are highly concentrated and can cause irritation or allergic reactions. Always dilute essential oils with a carrier oil

Shipping & Returns

Below are some common questions about shipping, returns, and exchanges

How much is Shipping? (Hint: It's free!)

We offer free shipping on all orders.

How can I track my order?

We ship your order within 1 to 3 business days of you placing your order. When we ship the order, you’ll get an email with your tracking number. You can also track order by entering your order number here

Please note that it often takes the service carrier 24-48 hours to scan a package and then update the tracking information within their system. Rest assured that your order has shipped and is on its way to you! You should be able to see an update within 2 business days of shipment. 

Why is my order late?

We want to make sure you're well-informed about our shipping process, so here are some important details. If you place an order on Friday after 12:00 p.m. PST, we kindly ask for your understanding that it will be processed and shipped on the next business day, excluding weekends. We value your patience and assure you that we'll promptly attend to your order first thing on the following business day.

In some cases, you may notice a delay in the shipment status, which could be due to certain items being temporarily out of stock. We apologize for any inconvenience this may cause. Rest assured, our team is actively working to restock these items, and they'll be available again soon. We appreciate your understanding and flexibility as we strive to provide you with the best possible service.

If you have any questions or concerns about your order, please don't hesitate to contact our friendly customer support team. They're here to assist you and ensure that your shopping experience remains positive and hassle-free.

What is your return policy?

Damaged, defective or incorrect product(s) must be reported to us within 30 days of receipt. Please email us at hiqili@hotmail.com; include order number, a detailed description of the problem and a picture of the damaged, defective or incorrect item(s) received. The product will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred.


Below are some common questions about promotions

What are the rules for receiving free gifts with my purchase?

Our promotions often include free gifts with qualifying purchases. Here are some important guidelines to keep in mind:

  • Eligibility: Free gifts are offered based on specific promotional terms, such as reaching a certain purchase amount. Please refer to the promotion details for exact requirements.
  • Allowed Quantity: Each order is eligible for the number of free gifts specified in the promotion. Even if the shopping cart shows different quantities, we will only ship the free gifts as per the promotional terms.
  • Automatic Addition: Free gifts should automatically appear in your cart once you meet the promotional criteria. If they do not, please check the promotion details or contact our customer service team for assistance.
  • One Promotion Per Order: Only one promotion or free gift offer can be applied to each order unless otherwise stated in the promotional terms.
  • No Cash Value: Free gifts cannot be exchanged for cash, store credit, or other items.
  • Return Policy: If you return items from your order and it no longer qualifies for the promotion, you must also return the free gift. If the free gift is not returned, its value will be deducted from your refund.
  • Final Checkout Amount: The eligibility for free gifts is based on the final checkout amount. If the final checkout amount does not meet the promotional threshold, even if the free gift appears in your order, we reserve the right not to ship the free gift.

    We hope you enjoy your shopping experience with us and the special free gifts that come with your qualifying purchases! If you have any questions or need further assistance, please don't hesitate to contact our customer service team.

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